Do I need to make an appointment to look at units?
No. We are open 08:30 – 17:30 Monday to Friday and 10:00 – 16:00 on Saturday and Sunday. You are welcome to pop down and take a look at anytime during these hours, you can also move in on the same day.
How much notice do I need to give to vacate my unit?
None. All of our agreements are week to week. You are not tied into any minimum term and do not need to give any notice when you want to move out. If you have paid in advance for your unit, you will be refunded any unused full weeks.
Can I swap units?
Yes. You can upsize or downsize units at any time.
Can someone else go to my unit if I am not with them?
Only you and those persons authorised by you on your tenancy agreement have the right to access your unit. If you wish to add additional persons to your authorised list, this can be done by popping into the office.
How do I pay for the unit?
Normally we would take the first 4 weeks from you when you move in, then set you up on a monthly direct debit. We also accept card, bank transfers and cash – although we are unable to accept cash for your first payment.
Are there restrictions on what I can store?
Yes, in line with the Self Storage Association UK regulations, you must not store (or allow any other person to store) any of the following in the Unit: (a) food or perishable goods unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c) combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases; (d) firearms, explosives, weapons or ammunition; (e) chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks); (h) goods which are environmentally harmful or that are a risk to the property of any person; (i) currency, deeds and securities; and (j) items which are unique in nature and/or where the value to You cannot be assessed on a financial basis.